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NEW QUESTION # 174
In which cloud computing model is Identify And Access Management (IAM) the responsibility of a service provider?
Answer: C
NEW QUESTION # 175
What activity is a useful element in the change process?
Answer: C
Explanation:
Creating short-term wins is a useful element in the change process because it helps to build momentum, motivate the team, and overcome resistance. Short-term wins are concrete achievements that demonstrate the benefits of the change and provide evidence that the efforts are paying off. They also help to create a sense of urgency and alignment among the stakeholders involved in the change process. Calculating a break-even point, performing a SWOT analysis, and developing key performance indicators (KPIs) are all important tools for planning and evaluating the change process, but they are not as effective as creating short-term wins in generating support and commitment for the change. References: Change Management: The Kotter Model, APICS CPIM 8 Planning and Inventory Management | ASCM
NEW QUESTION # 176
A cybersecurity analyst is responsible for identifying potential security threats and vulnerabilities in the organization's software systems. Which action BEST demonstrates the understanding and application of threat modeling concepts and methodologies?
Answer: B
NEW QUESTION # 177
The most relevant measure of customer service performance Is:
Answer: D
Explanation:
Customer service performance is the degree to which a company meets or exceeds the expectations of its customers in terms of the quality, timeliness, and satisfaction of the service provided. The most relevant measure of customer service performance is the service perceived by the customer against the service expected by the customer, also known as the service quality gap. This measure captures the difference between what customers expect from a service and what they actually receive, and reflects the level of customer satisfaction or dissatisfaction. A positive service quality gap indicates that the service exceeded the expectations, while a negative service quality gap indicates that the service fell short of the expectations. The other options are not as relevant as the service quality gap because they do not account for the customer's perspective or perception of the service. Service promised to the customer against service measured by the supplier is an internal measure of service performance, but it does not reflect how the customer perceives the service. Customer complaints received as a percentage of orders shipped is a measure ofservice failure, but it does not capture the positive feedback or the silent dissatisfied customers. Positive customer feedback as a percentage of customer feedback is a measure of service satisfaction, but it does not account for the customer's expectations or the service quality dimensions. References:
CPIM Part 2 Exam Content Manual, p. 67
Customer Service Metrics: Top 10 to Measure
20 Customer Service KPIs You Need To Know
NEW QUESTION # 178
The primary purpose for engaging in cycle count activities is to:
Answer: B
Explanation:
Cycle count is an inventory management technique that involves counting a subset of inventory items on a regular basis, usually based on some sampling criteria1. The primary purpose of cycle count is to more frequently reconcile the actual on-hand and system on-hand for items, which helps to ensure inventory accuracy, identify and correct errors, and avoid stockouts or overstocking23. Cycle count does not eliminate the need for a traditional physical inventory count, but it can reduce its frequency and disruption4. Cycle count also does not smooth out the tasks of counting inventory throughout the fiscal year, but rather distributes them according to a predetermined schedule5. Cycle count may indirectly improve material handling processes and reduce or eliminate errors, but this is not its primary purpose. References:
*What is cycle count in inventory management?
*Inventory Cycle Counting 101: Best Practices & Benefits
*Understanding The Cycle Count In Inventory Management
*What is Inventory Cycle Counting?: A 2023 Guide
*Cycle Count: Everything A Warehouse Manager Should Know
*[CPIM Part 2 Exam Content Manual], p. 40
NEW QUESTION # 179
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